Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website pequodspizza-eat.click, place orders through our online platform, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Privacy Policy applies to all users of our website and online food ordering services located within the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. Who We Are

Pequod's Pizza is a food service business operating through its online platform at pequodspizza-eat.click. We provide customers with the ability to browse our menu, place food orders, make payments, and interact with our customer support team.

For any privacy-related inquiries, concerns, or requests, please contact us at the email address listed above. We will make every effort to respond to your inquiry within a reasonable timeframe, and no later than the timeframes required by applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where required for age verification)
• Username and password (for registered accounts)

2.2 Order and Transaction Information

When you place a food order through our website, we collect information related to that transaction, including:

• Items ordered, including menu selections, quantities, and special instructions
• Order history and purchase frequency
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Transaction amounts and order timestamps
• Delivery preferences and instructions
• Promotional codes or loyalty program details used during checkout

2.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical and behavioral information, including:

• Pages viewed, time spent on each page, and navigation paths through our site
• Links clicked and features used
• Search queries entered on our platform
• Referral URLs (the website that directed you to ours)
• Time and date of your visit
• Error messages and crash reports

2.4 Device and Technical Information

We automatically collect information about the device and browser you use to access our website, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Device identifiers
• Internet service provider (ISP)
• Geographic location (derived from IP address, at the city or regional level)

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. This data includes session identifiers, preferences you have set, and behavioral analytics data. For more detailed information on how we use cookies and how you can manage them, please refer to Section 8 of this Privacy Policy.

2.6 Communications Data

If you contact us via email, our contact form, or customer support channels, we may collect and retain:

• The content of your message or inquiry
• Your contact information as provided in the communication
• Records of correspondence between you and our team
• Feedback, reviews, or ratings you submit about our food or service

2.7 Marketing and Preference Data

If you opt in to receive marketing communications, we may collect:

• Your communication preferences (email, SMS)
• Marketing engagement data (open rates, click-through rates)
• Promotional interest data based on your order history

3. How We Use Your Information

We use the personal information we collect for specific, legitimate, and transparent purposes. We will not use your information in ways that are incompatible with the purposes for which it was originally collected, unless we obtain your consent or are otherwise permitted or required to do so by law.

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your online account and login credentials
• Communicating with you about your orders, including confirmation, delivery updates, and post-order support
• Handling customer service inquiries and resolving disputes
• Processing payment transactions through our authorized payment processors

3.2 Website Analytics and Performance Improvement

• Analyzing how users interact with our website to improve design, navigation, and functionality
• Identifying and fixing technical issues, bugs, or errors
• Understanding popular menu items and customer preferences to enhance our offerings
• Monitoring overall site performance and uptime

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and news about Pequod's Pizza, where you have opted in to receive such communications
• Personalizing our marketing messages based on your order history and stated preferences
• Running targeted advertising campaigns on third-party platforms (such as social media), using anonymized or aggregated data where possible
• Administering contests, sweepstakes, or loyalty programs you choose to participate in

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, including the FTC Act, CCPA/CPRA, and other consumer protection regulations
• Detecting and preventing fraudulent transactions, unauthorized access, or misuse of our platform
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other legal agreements
• Protecting the safety, rights, and property of our users, employees, and the public

3.5 Business Operations

• Maintaining our internal business records
• Conducting audits and quality assurance reviews
• Evaluating and managing business performance metrics
• Planning and executing business improvements, expansions, or changes

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with select third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who help us operate our website and deliver our services. These providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize. Such service providers include:

• Payment processors – to securely handle payment transactions
• Delivery service partners – to fulfill food delivery orders
• Cloud hosting and IT infrastructure providers – to store and manage our website and databases
• Email marketing platforms – to send promotional communications where you have consented
• Analytics providers – such as Google Analytics, to analyze website usage and performance
• Customer support software providers – to manage and respond to customer inquiries

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation or valid legal process
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users, employees, or the public
• Comply with regulatory requirements under the FTC Act or applicable state consumer protection laws

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceedings, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties for research, marketing, analytics, or business development purposes. This data cannot reasonably be used to identify any individual user.

4.5 With Your Consent

In any situation not covered above, we will share your personal information with third parties only with your explicit, informed consent.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of sensitive data including passwords (hashed and salted)
• Firewalls and intrusion detection systems to protect our servers from unauthorized access
• Regular security vulnerability assessments and penetration testing
• Access controls and authentication protocols limiting internal access to personal data on a need-to-know basis

5.2 Administrative Safeguards

• Staff training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Data processing agreements with all third-party service providers
• Incident response procedures to address data breaches promptly

5.3 Limitations

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. If you believe your personal data has been compromised, please contact us immediately at [email protected].

In the event of a data breach that is likely to result in harm to affected individuals, we will notify affected users and, where required, applicable regulatory authorities in accordance with applicable state and federal breach notification laws.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights:

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we offer all users the following rights:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct or update inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal obligations to retain certain records.
• Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by contacting us at:

• Email: [email protected]

We will verify your identity before processing your request to protect your privacy and prevent unauthorized access. We will respond to your request within 45 days. If additional time is needed, we will inform you of the extension and the reason for the delay. We may request additional information from you to verify your identity in connection with your request.

You may authorize an agent to submit requests on your behalf. The authorized agent must provide proof of your written permission, and we may require you to directly verify your identity with us before we process the request.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected:

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, we will securely delete or anonymize it.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the website owners. Similar technologies include web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting basic site functionality, such as maintaining your session when placing an order.
• Performance and Analytics Cookies: These help us understand how visitors interact with our site, such as which pages are most visited and where users encounter errors. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These remember your preferences (such as language settings or saved delivery addresses) to provide a personalized experience.
• Marketing and Advertising Cookies: These track your browsing activity to deliver targeted advertisements and measure the effectiveness of our marketing campaigns, on our website and on third-party platforms.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through our cookie consent tool displayed when you first visit our website
• Through your browser settings, where you can block or delete cookies
• By opting out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout
• By visiting the Digital Advertising Alliance's opt-out page at: https://optout.aboutads.info

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use certain features.

9. Children's Privacy

Pequod's Pizza does not knowingly solicit, collect, or retain personal information from children under the age of 18. If you are under 18 years of age, you are not permitted to use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our services to children under the age of 13. Our website is not designed to appeal to minors, and we do not knowingly allow minors to register for accounts or place orders.

10. International Data Transfers

Pequod's Pizza is based in the United States, and our primary services are directed at users located within the United States. The personal information we collect is primarily stored and processed on servers located within the United States.

However, some of our third-party service providers (such as cloud hosting providers, analytics services, or communication platforms) may be located in other countries and may process your personal information outside of the United States. When personal data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, we take appropriate steps to ensure that your information receives an adequate level of protection, including:

• Entering into data processing agreements with third-party service providers that include appropriate data protection clauses
• Ensuring that our service providers implement appropriate technical and organizational security measures
• Relying on applicable legal transfer mechanisms, where required

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as payment processors or delivery partners). This Privacy Policy applies only to information collected by Pequod's Pizza through our website and services. We are not responsible for the privacy practices or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access through our website. We do not endorse or make any representations about third-party services, and we are not liable for the privacy practices of those parties.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals in a standardized way. However, you may manage your cookie and tracking preferences as described in Section 8 of this Privacy Policy.

We will continue to monitor developments in DNT standards and update our practices accordingly as industry-wide standards are established.

13. California Residents – Additional Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following additional information in accordance with the CCPA and CPRA:

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and receive information about disclosure of personal information to third parties for direct marketing purposes once per year and free of charge. To make such a request, please contact us at [email protected].

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy law, we encourage you to contact us first so that we can address your concern directly.

14.1 Contact Us

Submit your complaint or concern to:

• Email: [email protected]
• Website: pequodspizza-eat.click

We will acknowledge your complaint within 5 business days and work with you to resolve the matter within 30 days of receipt, or such other period as required by applicable law.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you may file a complaint with the appropriate regulatory authority:

• California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
  The CPPA enforces the CCPA and CPRA and investigates complaints regarding violations of California privacy law.
• Federal Trade Commission (FTC):
  Website: www.ftc.gov/complaint
  The FTC handles complaints regarding deceptive or unfair business practices under the FTC Act, including privacy-related violations.
• Your State Attorney General's Office:
  Many states have consumer protection divisions within the Attorney General's office that handle privacy complaints. You may find contact information for your state's Attorney General at www.naag.org.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the ways in which we collect and use personal information. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the changes
• Where required by law or where we consider it appropriate, notify you directly via email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should discontinue your use of our website and contact us to delete your account and personal information.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We will make every reasonable effort to respond to your inquiry within the time periods required by applicable law and to resolve any concerns you may have about how your personal information is handled.